Refund & Cancellation Policy

Last updated: 21 July 2026

At Pratima Pre-Mix (“GudPowder”) we want you to be completely satisfied with your purchase. This policy explains our returns, refunds, and cancellations.

Returns

You may request a return within 7 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging. Certain items may be non-returnable for hygiene or other reasons; this will be indicated on the product page.

Refunds

Once your return is received and inspected, we will notify you of the approval of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. The time it takes for the amount to reflect in your account depends on your bank or card issuer.

Cancellations

Orders can be cancelled before they are shipped. Once shipped, an order cannot be cancelled.

How to request a return or refund

To start a return or refund, please contact us with your order number using the details below.

Contact us

If you have any questions about this policy, please contact us:

• Pratima Pre-Mix (trading as GudPowder)
• Email: sales@gudpowder.com
• Phone: +917984473332
• Address: GF-30, Krishna Heights, Jagatpur Rd, opp. Archway, Gota, Ahmedabad, Gujarat, 382470
• GSTIN: 24DGSPD3138P1ZX